Terms and Conditions

Hallnect is an online marketplace operated by HALLNECT LLP that connects customers looking to book wedding halls and event venues with venue owners listing their properties. Hallnect is a technology platform and not a venue owner. We do not own, operate, or control any venues listed on the platform. The booking contract is between the customer and the venue owner.

By accessing or using Hallnect — whether as a customer, venue owner, or visitor — you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the platform. We may update these terms from time to time; continued use after changes are posted constitutes acceptance.

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a contract under Indian law.

Every venue on Hallnect takes requests for quotes, and a venue may also take online booking with ₹999. Each venue's page shows which it offers.

Quotes. You tell a venue your date and needs; the venue replies on Hallnect with a quote — its price, what is included, any advance it asks for, and how long the offer stands. The venue sees your name and event details, but not your phone number, until you accept its quote; only then is your verified number shared with that venue so it can call you. Unless you book the date with ₹999 as described below, you agree the booking directly with the venue, any advance and the balance are paid to the venue, not to Hallnect, and Hallnect charges you nothing. A date is not held for you until the venue confirms the booking with you.

Booking with ₹999. At a venue that takes online booking, you choose a date — or the date of a quote you have accepted, at its quoted price — and pay ₹999 through Hallnect. This is the only payment you make to Hallnect, and there is no platform fee. The venue has 12 hours to confirm the date and its price for it, or to decline. If it declines or does not answer in time, the ₹999 is refunded in full, and you may also cancel before it answers for a full refund. While the venue has not confirmed, it sees your name and event details but not your phone number, unless you have already accepted its quote.

The booking. When the venue confirms, the date is booked, and your verified phone number and the venue's are shared with each other so you can arrange the function. The ₹999 counts as ₹1,000 towards the venue's price: you pay the venue the rest of the price, less ₹1,000, directly, on the terms you agree with it. All amounts are shown before you pay.

The Hallnect Price. A venue may offer a discount on its regular price to families who book through Hallnect. The regular price it shows must be the price it genuinely charges families who book with it directly.

Customers are strongly advised to verify all venue details before confirming a booking and before their event. This includes capacity, amenities, catering arrangements, parking, décor restrictions, and any other requirements specific to your event. Hallnect displays venue information as provided by owners and does not independently verify every listing detail.

All payments made on Hallnect — a customer's ₹999 booking payment, and venue owners' subscriptions and commission — are processed through Cashfree Payments. By making a payment, you agree to Cashfree's terms of service. Hallnect does not store your card number, CVV, or banking credentials. Hallnect's service commission is settled with the venue owner — the ₹999 is counted as ₹1,000 towards it, and any difference is billed to or paid to the venue owner — and is never an additional customer charge.

Venue owners may subscribe a hall to a paid listing plan. These plans are recurring monthly subscriptions, not one-off purchases.

• Current prices are ₹4,999 per month for Pro and ₹9,999 per month for Elite, charged per hall. The price shown on the plans page at the time you subscribe is the price that applies.
• The first month is charged immediately when you subscribe, and your listing is promoted straight away.
• You authorise a standing instruction (UPI AutoPay or card mandate) through our payment provider, Cashfree. The same amount is then charged automatically every month until you cancel. We cannot charge more than the amount you approved.
• You can cancel at any time from Owner Dashboard → Premium → “Cancel monthly renewal”. Cancelling stops all future charges immediately.
• Cancelling does not refund the month already paid for. Your listing stays promoted until the end of the period you have paid for, and then simply stops. Part-months are not refunded.
• If a monthly payment fails, the promotion ends when the paid period ends. We do not retry indefinitely and we do not charge you for a period you were not promoted for.
• A subscription buys placement and badging only. It does not guarantee bookings, enquiries, or any level of revenue.

Owners must provide accurate listing information including capacity, pricing, amenities, and availability. Owners must honour confirmed bookings. Owner-initiated cancellations must be communicated immediately and may result in penalties. Owners must confirm a ₹999 booking only when the date is free, must not ask the customer to pay the ₹999 again or pay Hallnect's share to them instead, must pay any commission Hallnect bills them on a ₹999 booking, and must show as their regular price only a price they genuinely charge. Owners must use a customer's phone number only to arrange the booking the customer asked about, and must mark a booking that came through a Hallnect quote as booked, at the amount agreed, so that the commission due on it can be billed.

Customers must use booked venues lawfully and in accordance with the venue owner's rules. Any damage caused during an event is the responsibility of the booking customer. Customers must give accurate event details when they ask a venue for a quote. Customers must not attempt to transact directly with owners to circumvent Hallnect on a booking that came through Hallnect.

Cancellation and refund terms are detailed in our Cancellation Policy and Refund Policy. These apply to both customers and venue owners. They cover the ₹999 paid through Hallnect. The rest of the price is paid to the venue, so any refund of it is agreed with the venue.

Customers may leave reviews only for venues they have booked through Hallnect: an online booking, once it is marked completed, or an enquiry the venue has marked booked, once the date of the function has passed. Each booking or enquiry can be reviewed once. Reviews must be honest and factual. Hallnect reserves the right to hide or remove reviews that violate community guidelines.

You agree not to: use the platform for any unlawful purpose; post false or misleading listings or reviews; harass, threaten, or abuse other users; use automated tools to scrape data from the platform; or impersonate any person or entity.

All content on the platform — including logos, text, graphics, and software — is the property of Hallnect or its licensors. You may not reproduce or distribute any content without written permission.

To the maximum extent permitted by Indian law, Hallnect is not liable for: any loss arising from a venue owner's failure to honour a booking; inaccuracies in venue listings or photos; or any indirect, incidental, or consequential damages arising from use of the platform. Our total liability is limited to the amount you paid us for the specific booking giving rise to the claim.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madurai, Tamil Nadu.

We have appointed a grievance officer under Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Their name, designation and contact details, along with the timelines we commit to — acknowledgement within 24 hours and resolution within 15 days — are published on our Grievance Redressal page. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

For questions about these Terms, contact us at hallnect@gmail.com or through our Contact page.