Terms and Conditions

Hallnect is an online marketplace operated by HALLNECT LLP that connects customers looking to book wedding halls and event venues with venue owners listing their properties. Hallnect is a technology platform and not a venue owner. We do not own, operate, or control any venues listed on the platform. The booking contract is between the customer and the venue owner.

By accessing or using Hallnect — whether as a customer, venue owner, or visitor — you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the platform. We may update these terms from time to time; continued use after changes are posted constitutes acceptance.

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a contract under Indian law.

All bookings on Hallnect require an advance payment at checkout to secure the venue and date, plus a ₹100 platform fee plus 18% GST (₹118) collected with the advance, unless a valid promotional code waives it. On a small booking the fee is capped at 25% of the advance, so it may be less than the standard figure. All amounts are displayed clearly before payment is confirmed. The platform fee and its GST are non-refundable except where a cancellation is initiated by the venue or by Hallnect (see the Refund Policy). A booking is not guaranteed until payment is processed and the venue owner confirms the booking. The remaining balance (if any) is settled directly with the venue owner as agreed.

Customers are strongly advised to verify all venue details before confirming a booking and before their event. This includes capacity, amenities, catering arrangements, parking, décor restrictions, and any other requirements specific to your event. Hallnect displays venue information as provided by owners and does not independently verify every listing detail.

All payments are processed through Cashfree Payments. By making a payment, you agree to Cashfree's terms of service. Hallnect does not store your card number, CVV, or banking credentials. The platform fee and its GST, where charged, are collected from the customer together with the advance; Hallnect's service commission is settled with the venue owner out of the advance and is never an additional customer charge.

Venue owners may subscribe a hall to a paid listing plan. These plans are recurring monthly subscriptions, not one-off purchases.

• Current prices are ₹4,999 per month for Pro and ₹9,999 per month for Elite, charged per hall. The price shown on the plans page at the time you subscribe is the price that applies.
• The first month is charged immediately when you subscribe, and your listing is promoted straight away.
• You authorise a standing instruction (UPI AutoPay or card mandate) through our payment provider, Cashfree. The same amount is then charged automatically every month until you cancel. We cannot charge more than the amount you approved.
• You can cancel at any time from Owner Dashboard → Premium → “Cancel monthly renewal”. Cancelling stops all future charges immediately.
• Cancelling does not refund the month already paid for. Your listing stays promoted until the end of the period you have paid for, and then simply stops. Part-months are not refunded.
• If a monthly payment fails, the promotion ends when the paid period ends. We do not retry indefinitely and we do not charge you for a period you were not promoted for.
• A subscription buys placement and badging only. It does not guarantee bookings, enquiries, or any level of revenue.

Owners must provide accurate listing information including capacity, pricing, amenities, and availability. Owners must honour confirmed bookings. Owner-initiated cancellations must be communicated immediately and may result in penalties. Owners may not collect payments outside the Hallnect platform for bookings originated through Hallnect.

Customers must use booked venues lawfully and in accordance with the venue owner's rules. Any damage caused during an event is the responsibility of the booking customer. Customers must not attempt to transact directly with owners to circumvent platform fees.

Cancellation and refund terms are detailed in our Cancellation Policy and Refund Policy. These apply to both customers and venue owners.

Customers may leave reviews only for venues they have booked through Hallnect, and only after the booking is marked completed. Reviews must be honest and factual. Hallnect reserves the right to hide or remove reviews that violate community guidelines.

You agree not to: use the platform for any unlawful purpose; post false or misleading listings or reviews; harass, threaten, or abuse other users; use automated tools to scrape data from the platform; or impersonate any person or entity.

All content on the platform — including logos, text, graphics, and software — is the property of Hallnect or its licensors. You may not reproduce or distribute any content without written permission.

To the maximum extent permitted by Indian law, Hallnect is not liable for: any loss arising from a venue owner's failure to honour a booking; inaccuracies in venue listings or photos; or any indirect, incidental, or consequential damages arising from use of the platform. Our total liability is limited to the amount you paid us for the specific booking giving rise to the claim.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madurai, Tamil Nadu.

We have appointed a grievance officer under Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Their name, designation and contact details, along with the timelines we commit to — acknowledgement within 24 hours and resolution within 15 days — are published on our Grievance Redressal page. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

For questions about these Terms, contact us at hallnect@gmail.com or through our Contact page.