Privacy Policy

Hallnect is operated by HALLNECT LLP (LLPIN ADA-7588), a limited liability partnership registered in India under the Limited Liability Partnership Act, 2008, with its registered office at No. 68, Venkateshwara Nagar, Sundar Nagar Extension, Tirunagar, Madurai – 625006, Tamil Nadu, India. We act as the data fiduciary for personal information collected through this platform. For privacy concerns, contact us at hallnect@gmail.com.

We collect: account information you provide (name, email, phone number); booking information (event date, hall selected, guests, payment transaction references); and venue owner information (business name, hall details, pricing, photos). Only if you accept analytics, Google Analytics also collects usage data on our behalf — which pages you visit, the page you arrived from, your device and browser type, and an approximate location derived from your IP address, which we ask Google to anonymise. That data is held by Google, not in our database; we store no page-view, search or IP log of our own. If you decline, or before you answer, none of it is collected at all.

We use your information to process bookings and facilitate communication between customers and venue owners; to verify your identity and maintain account security; to process payments and issue refunds through Cashfree Payments; to send booking confirmations, reminders, and support responses; to display your reviews on venue pages; and to comply with legal obligations under Indian law. We do not sell your personal data to third parties.

We share your information only with: (a) venue owners to fulfil your confirmed booking — your name and contact details are shared so the owner can prepare for your event; (b) Cashfree Payments for transaction processing, and for venue owners the payout and identity details listed in section 4 so that settlements can be made; (b-i) MSG91, our SMS provider, to deliver booking notifications and one-time verification codes to the phone number you gave us; (b-ii) only if you accept analytics, Google, which receives the usage data described in section 2 — we deliberately do not send it your booking reference or payment order id, and page addresses that identify a specific booking are stripped before they are sent; (c) cloud infrastructure and email delivery service providers under strict confidentiality agreements; and (d) law enforcement when required by a valid legal order. Venue owners may not use customer contact details for any purpose other than fulfilling the specific booking.

Essential cookies keep you signed in and maintain your session while you browse and book. They are always on, because without them you cannot book. Analytics are off until you turn them on. We ask once, in a banner at the bottom of the page. Only if you choose “Allow analytics” do we load Google Analytics, which tells us which pages people find useful and where they leave. Until you accept, no analytics script is loaded, no request is made to Google, and no analytics cookie is set — the tag is not on the page at all. Your choice is stored in your own browser and is never sent to us. We ask Google to anonymise your IP address, and we do not enable advertising, ad personalisation or remarketing features. We do not run any other third-party measurement or advertising scripts. You can change your mind at any time using the button below, and you can block or clear cookies in your browser settings — though doing so will sign you out and prevent you from booking.

We retain your personal data for as long as your account is active. You can close your account yourself from Profile → Close my account: your name, email, phone number and saved venues are permanently removed, you can no longer sign in, and the account cannot be restored. If you would rather we did it, email hallnect@gmail.com from the address registered on the account and we will verify the request and act on it within 30 days. Booking and transaction records are retained for 7 years to comply with Indian financial recordkeeping laws; these survive account closure and cannot be deleted on request, because the law requires us to keep them — but once the account is closed nothing identifying you remains attached to them. Reviews you left stay visible without your name. An account with a booking in progress or a refund still being paid cannot be closed until those are settled, because both need a reachable customer.

Under the Digital Personal Data Protection Act, 2023 you may ask us for a summary of the personal data we hold about you and the parties it has been shared with; ask us to correct, complete or update inaccurate data; ask us to erase personal data we no longer need for the purpose you gave it for; and nominate another person to exercise these rights on your behalf if you die or become incapacitated. Erasure does not extend to the booking and transaction records we are legally required to retain (see section 7). Closing your account and switching off SMS updates are both self-service in your profile; the remaining requests are handled by email: write to hallnect@gmail.com and we will respond within 30 days. If you are not satisfied with our response, you may escalate to our Grievance Officer, and after that to the Data Protection Board of India.

We use industry-standard security measures including encrypted connections (HTTPS/TLS), Row Level Security on all database tables, and access controls. No internet transmission method is 100% secure. Report suspected unauthorised access to hallnect@gmail.com.

Hallnect is not directed at users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

We may update this Privacy Policy periodically. Material changes will be notified by email or a prominent notice on the platform. Continued use after changes are effective constitutes acceptance.