Cancellation Policy

This Cancellation Policy applies to the ₹999 you pay through Hallnect to book a venue. By paying it, you agree to these cancellation terms. One schedule applies to every such booking — venues do not set their own cancellation terms for it. The rest of the venue's price, and a booking you agree with a venue from its quote without paying ₹999, are paid to the venue directly, and their cancellation terms are agreed with the venue.

You may cancel a confirmed booking through your Hallnect account (My Bookings → Cancel Booking). Cancellations are effective immediately upon submission. The refund you receive depends on when you cancel relative to the event date — see our Refund Policy for the full schedule. You will be shown the expected refund amount before you confirm the cancellation.

Before the venue confirms, you can cancel freely. Cancel from My Bookings before the venue answers and the ₹999 is refunded in full. It is also refunded in full if the venue declines or does not confirm within 12 hours.

A booking on Hallnect is confirmed when the venue confirms your date and its price. There is no platform fee. Upon a customer-initiated cancellation after that, the ₹999 is refunded based on the timeline in the Refund Policy: all of it if you cancel 30 days or more before the event, and none of it if you cancel less than 30 days before. Any part of the ₹999 that is not refunded to you under that timeline is paid to the venue, less Hallnect's commission — it compensates the venue for keeping the date exclusively for you.

Hall owners may cancel a confirmed booking only in exceptional circumstances such as force majeure, venue damage, or regulatory closure. Owner-cancelled bookings trigger a full refund of the ₹999 to the customer within 5–7 business days. Owners who repeatedly cancel confirmed bookings may have their listings suspended or permanently removed.

Cancellations are available for bookings in the following statuses: Payment Received, Booking Requested (₹999 paid, the venue has not confirmed yet — refunded in full), and Booked. A booking still at Pending Payment has not been paid for and simply expires on its own — there is nothing to cancel. Once a booking is marked Completed, it cannot be cancelled.

Before cancelling, we recommend first contacting the venue owner directly to resolve any concerns about the venue, as cancellations may incur a financial penalty. Customers are advised to visit and verify venue details well before the event date.

A cancellation made less than 30 days before the event does not qualify for a refund — see the schedule in our Refund Policy. If you have an emergency, contact our support team at hallnect@gmail.com and we will do what we can with the venue.

Customers: Log in → My Bookings → select booking → Cancel Booking. The refund due is calculated from the schedule in our Refund Policy and confirmed to you by email.

Owners: Log in → My Dashboard → Bookings → select booking → Cancel. A reason must be provided.

In circumstances beyond the reasonable control of either party — including natural disasters, government-declared emergencies, or pandemic-related restrictions — Hallnect may offer a booking credit, date change, or partial refund at its discretion. These situations are assessed case by case. Contact hallnect@gmail.com immediately if you believe your booking is affected.

If a cancellation or refund dispute arises, Hallnect will review the case and respond within 7 business days. Our decision in such disputes is final within Hallnect's internal process; this does not affect your rights under the Consumer Protection Act, 2019. To raise a dispute, use the Support Tickets feature in your account or email hallnect@gmail.com.

This Cancellation Policy may be updated from time to time. The version applicable to your booking is the one in force at the time the booking was confirmed.