Refund Policy

Hallnect is a marketplace connecting customers with venue owners. At a venue that takes online booking, you book a date by paying ₹999 through Hallnect — the only payment you make to Hallnect, with no platform fee. This policy covers that ₹999. The rest of the venue's price is paid to the venue directly, and its refund terms are agreed with the venue; so is a booking you agree with a venue from its quote without paying ₹999. Refunds of the ₹999 follow the single Hallnect schedule below — venues do not set their own terms for it. The refund applicable to your booking is shown on the booking detail page. We strongly recommend reading these terms before you pay.

The ₹999 is refunded in full if the venue does not confirm: if it declines, if it does not answer within 12 hours, or if you cancel before it answers. Once the venue confirms, the date is booked and the schedule below applies. By paying the ₹999, you acknowledge and accept that schedule. The ₹999 counts as ₹1,000 towards the venue's price; the rest of the price is due to the venue directly as agreed, and is outside Hallnect's refund scope.

After the venue has confirmed, a refund of the ₹999 depends on how far in advance you cancel relative to the event date. Whatever the schedule does not return to you is paid to the venue, less Hallnect's commission: it compensates the venue for the date it kept exclusively for you. If the venue or Hallnect cancels, none of this applies and the ₹999 is refunded in full.

Hallnect charges customers no platform fee on a ₹999 booking. The ₹999 is all you pay Hallnect, and it counts as ₹1,000 towards the venue's price. Hallnect's commission is settled with the venue owner and is never an additional charge to you.

Pro and Elite listing plans are recurring monthly subscriptions for venue owners and are separate from booking refunds. The first month is charged when you subscribe. You may cancel at any time from Owner Dashboard → Premium, which stops all future charges immediately. Months already paid for are not refunded — your listing stays promoted until the end of the paid period and then stops. Part-months are not refunded. If we charge you in error, contact us and we will refund it in full.

If a hall owner cancels a confirmed booking, you are entitled to a full refund of the ₹999. Refunds in this case are processed within 5–7 business days. Anything you paid the venue directly is for the venue to return. Repeated owner cancellations may result in suspension of the venue from the platform.

Log in to your Hallnect account and go to My Bookings. Select the booking and use the Cancel Booking option (if within the cancellation window). Alternatively, email hallnect@gmail.com with your booking reference number. We will confirm the eligible refund amount based on the schedule above and the timing of your request.

Approved refunds are processed within 5–7 business days to the original payment method. Bank processing times may add additional delays beyond our control.

If you believe a refund was incorrectly denied, raise a support ticket through your account or email hallnect@gmail.com within 7 days of the cancellation decision. We will review and respond within 7 business days. Hallnect's decision on refund disputes, after review, is final within Hallnect's internal process; this does not affect your rights under the Consumer Protection Act, 2019.

We may update this Refund Policy at any time. The policy applicable to your booking is the one in effect at the time the booking was confirmed.