Refund Policy

Hallnect is a marketplace connecting customers with venue owners. All bookings require an advance payment at checkout to secure the venue and date. Refunds follow the single Hallnect schedule below — venues do not set their own cancellation terms. The specific refund amount applicable to your booking is shown on the booking detail page. We strongly recommend reading these terms before paying the advance.

The advance amount is shown clearly during checkout before payment is made. By paying the advance, you acknowledge and accept the refund schedule below. The remaining balance (if any) is due to the venue owner directly as agreed, and is outside Hallnect's refund scope.

Refunds depend on how far in advance you cancel relative to the event date. Whatever the schedule does not return to you is retained by Hallnect — it is not passed on to the venue. It covers the date held exclusively for you, the payment processing already incurred, and the bookings the venue declined while your date was blocked. If the venue or Hallnect cancels, none of this applies and you are refunded in full, platform fee included.

Hallnect charges a ₹100 platform fee plus 18% GST (₹118) on each booking, collected together with the advance and disclosed at checkout before payment is confirmed. On a small booking the fee is capped at 25% of the advance, so it may be less. A promotional code may reduce it to ₹0, in which case there is nothing to refund or retain. The fee and its GST are non-refundable for customer-initiated cancellations — the refund schedule above applies to the advance only. For owner-initiated cancellations (see section 6), the platform fee is refunded in full.

Pro and Elite listing plans are recurring monthly subscriptions for venue owners and are separate from booking refunds. The first month is charged when you subscribe. You may cancel at any time from Owner Dashboard → Premium, which stops all future charges immediately. Months already paid for are not refunded — your listing stays promoted until the end of the paid period and then stops. Part-months are not refunded. If we charge you in error, contact us and we will refund it in full.

If a hall owner cancels a confirmed booking, you are entitled to a full refund of the advance payment including the platform fee. Refunds in this case are processed within 5–7 business days. Repeated owner cancellations may result in suspension of the venue from the platform.

Log in to your Hallnect account and go to My Bookings. Select the booking and use the Cancel Booking option (if within the cancellation window). Alternatively, email hallnect@gmail.com with your booking reference number. We will confirm the eligible refund amount based on the schedule above and the timing of your request.

Approved refunds are processed within 5–7 business days to the original payment method. Bank processing times may add additional delays beyond our control.

If you believe a refund was incorrectly denied, raise a support ticket through your account or email hallnect@gmail.com within 7 days of the cancellation decision. We will review and respond within 7 business days. Hallnect's decision on refund disputes, after review, is final within Hallnect's internal process; this does not affect your rights under the Consumer Protection Act, 2019.

We may update this Refund Policy at any time. The policy applicable to your booking is the one in effect at the time the booking was confirmed.